jae9's Privacy Policy —
Your Data Is Our Responsibility

jae9 operates a safe and reliable online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") explains how jae9 collects, stores, uses, and protects your personal information.

By using our website and services, you agree to the terms described in this policy. If you disagree with any part of it, please do not use our services and contact our support team.

This policy should be read together with our Terms and Conditions. Together, both documents form the legal basis of your relationship with jae9.

jae9 uses your information only for legitimate and clearly defined purposes. We may process your personal data for the following reasons:

• Account management: To handle registration, login, account verification, and security.
• Service delivery: To operate gaming features, betting services, and related functions.
• Financial transactions: To process deposits and withdrawals and to prevent fraud.
• Age verification: To ensure only individuals aged 21 or above are using the platform.
• Customer support: To respond to your questions, complaints, and requests.
• Responsible gaming: To identify potentially risky gaming behaviour and provide assistance.
• Legal obligations: To comply with applicable laws and regulations and to maintain records for auditing purposes.
• Technical improvement: To improve platform performance and user experience.
• Security: To prevent unauthorised access, fraud, and cyber attacks.

jae9 never sells or rents your personal information. However, in specific circumstances we may share information with trusted partners:

Important Assurance

We never sell your information to advertisers, data brokers, or unrelated third parties. Every third-party partner is contractually bound to meet jae9's privacy standards.

The jae9 website uses cookies and similar technologies to function properly. Cookies are small text files stored on your device.

Cookie Controls

You can disable cookies by changing your browser settings. Keep in mind that disabling essential cookies may prevent some platform features from working correctly. To manage cookies, go to your browser's "Settings" section and look for the "Cookies and Site Data" option.

jae9 uses industry-standard security technologies to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data transmission between your device and our servers is fully encrypted.
• Secure Data Storage: Sensitive information is stored on secured servers in encrypted format.
• Access Controls: Only authorised personnel can access personal information.
• Regular Security Audits: Our systems undergo regular security reviews.
• Fraud Detection: Suspicious activity is automatically identified and investigated.

While we apply the highest security measures, no technology on the internet is completely secure. You should also stay vigilant — use a strong password and never share your login details with anyone.

jae9 does not retain your personal information beyond what is necessary. Retention periods are determined by the type of data:

As a jae9 user, you have the following rights regarding your personal information:

• Right to Access You can request to know what information we hold about you.
• Right to Rectification If any of your information is incorrect or incomplete, you can request a correction.
• Right to Erasure In certain circumstances, you can request that your personal information be deleted (subject to legal obligations).
• Right to Restriction of Processing In certain cases, you can request that processing of your information be limited.
• Right to Data Portability You can request that the information you have provided be given to you in a structured, machine-readable format.
• Right to Object You can object to your information being used for specific purposes.

To exercise these rights, contact our support team. We will review your request within a reasonable time.

jae9 is strictly for individuals aged 21 and above. We do not knowingly collect or process the personal information of anyone under the age of 21.

Age verification is mandatory during registration. If we become aware that a minor is using our services, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please contact us. To learn more about responsible gaming, visit our Responsible Gaming page.

jae9 may update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notice will be shown when you log in to the platform.
• The date of the update will be noted on this page.

If you continue to use our services after changes are made, it will be assumed that you have agreed to the updated policy. We recommend that you review this page regularly.

The jae9 platform may have integrations with payment gateways or game providers (including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming, and others). These third parties have their own privacy policies, which are separate from ours.

jae9 is not responsible for the privacy practices of third parties. We recommend reading the relevant third party's privacy policy before accessing their platform.